Data Deletion Request

Your Right to Data Deletion

Under GDPR (General Data Protection Regulation) and other privacy laws, you have the right to request deletion of your personal data that we have collected about you.

This right is also known as the "right to be forgotten" and applies to personal data we process about you.

What Data We May Delete

Upon receiving a valid deletion request, we will delete the following types of data:

• Contact information (name, email, phone number)
• Communication records and correspondence
• Service usage data and analytics
• Payment information (processed through secure third-party providers)
• Any other personal data you have provided to us

Data We May Retain

In some cases, we may need to retain certain data for legal or legitimate business purposes, and will limit access and processing to such purposes only:

• Data required for legal compliance or regulatory requirements
• Data necessary for the establishment, exercise, or defense of legal claims
• Data needed for legitimate business purposes (anonymized where possible)
• Data where deletion is not technically feasible (in which case we will de-identify where possible)

How to Request Data Deletion

To request deletion of your personal data, please contact us using one of the following methods:

Required Information

Your deletion request should include:

• Your full name
• Contact information (email or phone)
• Description of the data you want deleted
• Any relevant account or reference numbers
• Verification of your identity (if required)

Processing Timeline

We will acknowledge your request and respond within legally required timelines (typically within 30 days; we may extend by an additional 60 days for complex requests, as permitted by law). We will either:

• Confirm that your data has been deleted
• Explain why certain data cannot be deleted
• Request additional information if needed

Verification Process

To protect your privacy and security, we must verify your identity before processing your deletion request. Verification may involve reasonable steps proportionate to the sensitivity of the data and the risk of harm. This may include:

• Confirming information only you would know
• Requesting additional identification documents
• Using secure verification methods

If we cannot verify your identity, we may be unable to process your request.

Data Portability

Before requesting deletion, you may also request a copy of your personal data under GDPR's right to data portability. This allows you to receive your data in a structured, commonly used format.

Contact Us

If you have any questions about the data deletion process or your privacy rights, please contact our Data Protection Officer:

Additional Rights

In addition to data deletion, you have other rights under privacy laws (see our Privacy Policy for details and how to exercise them):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to restrict processing
• Right to object to processing
• Right to data portability

Conflicts with Legal Obligations

In the event of a conflict between a deletion request and our legal obligations (e.g., record-keeping, tax, or audit requirements) or legal holds, we will retain only the minimum necessary information for the required period and will restrict processing to those obligations.