Return & Refund Policy

Scope

This Return & Refund Policy applies to consulting services, digital deliverables, subscriptions, and tips processed by JTG 365 LLC ("we", "us"). Physical goods are not offered. Tips/donations are non-refundable.

General Principles

• Our goal is to be fair and transparent while protecting our team's time and expertise.
• Refunds are generally not available for work already performed or time already expended.
• Where appropriate, we may offer credits toward future services as an alternative remedy.
• AI-generated planning estimates are not final quotes and do not create a payment obligation until JTG365 approves checkout or issues applicable payment terms.

AI Estimates and Quote Corrections

AI-assisted quotes, pricing summaries, and draft SOW inputs are preliminary planning materials. Before payment is enabled, JTG365 may correct, withdraw, or revise any estimate if review finds missing requirements, unnecessary items, AI classification errors, calculation errors, incomplete assumptions, third-party cost changes, compliance requirements, or anomalously low or high pricing, including an obviously incorrect one-dollar ($1.00) quote or other manifest pricing error.

If JTG365 declines a project or materially changes an estimate before checkout is approved, no project deposit is due. If a payment was mistakenly collected for an unapproved estimate due to a technical error or manifest pricing error, JTG365 will review the issue and may refund the unearned amount or apply it as a credit, subject to applicable law and Stripe/payment-processor rules.

Deposits, Prepaid Blocks, and Subscriptions

• Deposits/Retainers: Deposits are accepted only after JTG365 review, payment approval, and/or applicable SOW or invoice terms. They are non-refundable once work is scheduled or begun; they may be credited toward future work if you cancel with at least 7 days’ notice before the scheduled start date.
• Prepaid Hour Blocks: Refundable within 7 days of purchase if no time has been used; partially used blocks are non-refundable, but unused time may be credited for 12 months.
• Monthly Managed Services: Cancel anytime with 30 days’ notice. We do not refund partial months already in progress, but we will continue service through the paid period.

Fixed-Fee and Milestone Projects

For fixed-fee projects, each milestone includes acceptance criteria. Your exclusive remedy for non-conforming deliverables is, at our option:

• Re-performance to meet the acceptance criteria; or
• Issuance of a service credit up to the portion of fees allocable to the non-conforming milestone.

Refunds are not provided for milestones accepted, deemed accepted (no feedback within 7 days of delivery), or materially used in production.

Digital Deliverables

Because digital deliverables can be copied, we do not offer refunds once the deliverable (e.g., code, documentation, models) has been provided. We will address defects by reasonable re-performance if reported within 14 days.

Client Delays and No-Shows

If client delays or no-shows prevent timely delivery, scheduled time may be billed and/or deducted from prepaid balances. We will make reasonable efforts to reschedule.

Chargebacks

Initiating a chargeback for validly delivered services breaches our terms. We will provide documentation to the payment processor to contest chargebacks and may suspend work until resolved.

How to Request a Refund or Credit

• Contact billing@jtg365.com within 14 days of the disputed delivery.
• Include project name, invoice number, and a brief description of the issue.
• We will respond within 7 business days with a resolution proposal.

Governing Terms

This policy is incorporated by reference into the Terms of Use and is subject to the limitations of liability, disclaimers, and dispute resolution terms contained therein.

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